Effective Date: January 2025
Effective Date: January 2025 These Terms of Service (“Terms”) govern the relationship between you (“Client,” “Rider,” “Guardian,” or “Visitor”) and i2Holdings, LLC (doing business as WildHeart Captures), located at:
WildHeart Captures
7700 Stone Road, Apopka, FL 32703
By enrolling in our riding programs, visiting our property, or participating in any activity hosted by WildHeart Captures, you agree to abide by the following terms, conditions, and policies.
Business Entity
WildHeart Captures is a DBA of i2Holdings, LLC, a Florida-based limited liability company.
Program Commitment
- All lesson programs require a minimum 3-month commitment.
- Lesson slots are limited and scheduled based on rider level, instructor availability, and horse assignments.
- Consistency is essential for progress and safety.
- This 3-month commitment cannot be paused or frozen for any reason, including vacations, schedule conflicts, or rider preference.
Payment Policy
- Clients must keep a valid card on file.
- Monthly tuition is charged automatically and must be paid on time.
- Tuition is non-refundable and secures your child’s spot, trainer, and horse assignment.
- Missed payments or early cancellations do not cancel your financial obligation.
- If you terminate lessons before the end of the 3-month commitment, your remaining balance will be sent to collections, and you will be responsible for all legal or administrative fees incurred.
- Late or missed payments may result in lesson suspension or permanent schedule removal.
- Cancellations require a minimum of 30 days’ written notice.
Attendance and Rescheduling
- One unconditional courtesy reschedule per quarter is allowed.
- Rescheduling with less than 48 hours’ notice will incur a $50 fee.
- Less than 24 hours’ notice is considered a missed lesson, which is not refundable or transferable.
- Complimentary makeup lessons must be used within 30 days.
- Riders must arrive on time. Late arrivals will not extend lesson time and count against the allotted time.
- Horses and trainers will be waiting at the arena; riders should grab a helmet and proceed directly to begin the lesson.
General Rules and Safety Requirements
All participants and guests must comply with the following rules:
- Helmets (provided by WildHeart Captures) must be worn while mounted.
- Proper attire is required: long pants and boots with a defined heel. Sneakers, flats, open-toed shoes, and shorts are not allowed.
- Riders must arrive hydrated, fed, and physically prepared to participate. Horseback riding is physical work.
- Riders must follow all instructions from trainers and staff without delay.
- Disruptive behavior, loud noises, running, or yelling is prohibited near horses and in the barn.
- Respect for horses, staff, facilities, and other clients is expected at all times.
Guest Policy and Liability Waivers
- Every individual entering the property—including friends, family, and visitors—must sign a Hold Harmless Agreement before approaching the barn or participating in any activities.
- This waiver must be signed each time a guest visits.
- It is the responsibility of the rider or account holder to ensure compliance.
- The waiver form can be completed online at: https://sendlink.co/documents/doc-form/67b14e93a6b52b35eb877687?locale=en-US
Horse and Trainer Assignments
- Horses are assigned one week in advance based on rider skill, progress, and safety.
- Trainer assignments may vary. WildHeart Captures reserves the right to assign or change horses and trainers as needed.
Horsemanship and Extended Time
- Riders are encouraged to arrive early or stay after their scheduled time to participate in horsemanship and grooming (when available).
- This time may depend on schedule flow and staff availability.
- Horses may be shared between lessons; riders may still observe, learn, and participate around the scheduled use.
Photo and Media Policy
- WildHeart Captures regularly captures photos and videos during lessons for use on social media, websites, and promotional materials.
- Participation in our programs constitutes consent to be photographed or filmed.
- If you do not wish to be featured, you must notify us in writing prior to your first lesson.
Privacy Policy
We respect your privacy. Any personal information collected for billing or communication purposes is stored securely and is never sold or shared with third parties. All transactions are processed through secure, third-party payment systems.
Code of Conduct
- Riders and visitors are expected to act respectfully and responsibly at all times.
- Bullying, gossip, refusal to follow direction, or disruptive behavior may result in dismissal without refund.
- Yelling and disrespecting our team members is a reason for termination without refund.
- Drama, irresponsibility, or unsafe behavior is not tolerated.
Health and Emergency Policy
- Parents/guardians must inform staff of any medical conditions, allergies, or special accommodations required.
- Riders with known allergies (e.g., to ants or bees) must carry emergency medication, such as an EpiPen.
- WildHeart Captures is not responsible for accidents, allergic reactions, or injuries that occur on-site. Participation is at your own risk.
Legal Notice and Dispute Resolution
- All disputes arising out of or related to these Terms or the services provided by WildHeart Captures must be resolved through binding arbitration, conducted in Orange County, Florida, as the sole and exclusive venue.
- The initiating party in any arbitration or legal claim will be financially responsible for all legal costs and fees incurred by both parties.
- These Terms are governed by and construed in accordance with the laws of the State of Florida.
Amendments
WildHeart Captures reserves the right to amend or update these Terms of Service at any time without prior notice. The most current version will always be available on our website.
Our mission goes beyond teaching kids to ride horses. Through the power of riding, we help kids develop patience, emotional awareness, empathy, and critical thinking.
